It is common and expected for the video to say "video processing" or "analysis in progress" after uploading/submitting a Speech Practice and Speech Video assignments.
Video Processing
After a video uploads, it needs to process on our servers for up to 5 minutes. During this time, the video file is optimized for viewing in Pops. If the video says this for a period longer than 5 minutes, please contact us.
Analysis in Progress
On Speech Practice videos, after the video processes, the artificial intelligence will analyze the speech to provide feedback. The time it takes to perform this analysis varies from video to video. A good rule of thumb is it will take the length of the video + 5 minutes to analyze. If the video says this for a period longer than 20 minutes, please contact us.
Unknown Error
If this error message occurs, please contact us for assistance.